Privacy Policy

Who we are

Our website address is: We can be contacted at and our phone number is 01424 559313

What personal data we collect and why we collect it


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Through the contact forms on our website we collect your name, email and telephone. This information is stored by us in a database. It is only used to contact you in relation to your enquiry, or in relation to any work you may ask us to carry out.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.


This website uses Google Analytics to analysis visitor activity. The privacy policy for Google Analytics can be found at

Who we share your data with

Your personal data from contact forms, work requests etc is never shared with anyone else, and is only processed by us.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Data is relation to work requests is also kept indefinitely. This allows us to investigate any problems, should they arise in the future.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.
Google Analytics may record your IP and visitor activity.

Additional information

How we protect your data

All your data is kept in password protected databases, that require a username and password to access. Only staff who have a reason to, have access to this data.

What data breach procedures we have in place

Should we have a breach of data, we will let you know within 48 hours, via email, or any other method deemed appropriate.

What third parties we receive data from

Comments on the website are processed through Akismet to check they are real, and not spam. They return to us the chance of a comment being spam.

What automated decision making and/or profiling we do with user data

Profiling and decision making software is not used by us, or on this site.